Effective January 18th 2005
Shipping Policy for USA ATVs.com
It normally takes 14-17 days from the time you order your cool stuff for us to get it to you. Most of it is shipped free of charge (nothing is free; we hide the shipping in the price of the stuff). But of course there are exceptions. Here they are:
- California has some VERY strict rules about what vehicles can come into the state and how they are shipped. Look for the California approved buttons on the info page. If in doubt, call us. Here comes the bad news for all cool stuff that the post office can't handle; we have to charge more. Expect to pay additional shipping ($10-$25 average). This is not because we want to; we HAVE to. I guess that’s the price you pay for living in such a cool state. But if you live there, you already know this.
- Washington works pretty much the same as California. Not the emissions stuff, but definitely the shipping. Also expect to pay an additional $10-$25.
- Oregon, you're in exactly the same boat as Washington-an additional $10-$25 for your cool stuff
- New Mexico, you're in this mess too. I have no idea why. Sorry about that. I think it sucks too.
- Maine, watch out; we're getting warnings about shipping rate increases for you. So far nothing, but if you're thinking about ordering, DO IT NOW.
- And last but not least, the upper peninsula of Michigan. We don't have an additional charge for yoose guys yet, but we should. Trucks don't want to go there in the winter. I have no Idea why.
- We only ship in the continental U.S. Sorry about that Alaska and Hawaii. We also NEVER ship out of the U.S. ...hence the sentence "continental U.S. only".
Alright, this is for the rest of the Continental U.S. You're good to go! We will give you your tracking number as soon as we get it (don't hold your breath... some companies are still on an all paper system). During Christmas of 2004, we actually received some tracking numbers a week or two after bikes were delivered. We're diligently working to resolve this type of inefficiency. Most freight companies will call a day before delivery. You do need to be there to receive your cool stuff.
Here are some tips to keep in mind to make it easier for you when your bike arrives:
- We always ship in perfect boxes. Therefore there should never be signs of punctures or visible damage to the box.
- If the outer box is damaged, inspect the contents before signing the shipment form. Don't worry - the driver will wait. We want to make sure that everything is right before letting him go.
- If it looks like damage has occurred, MAKE NOTE ON THE DRIVER'S FORM. This is your way of documenting the issue and makes it apparent to the freight company that something is amiss.
- If the driver has already left and you open the box to find something damaged, don't panic. We warranty everything to make it 100% right.
OK, that’s about it. If you have any questions give us a call or email. We can help you... probably.
Thanks,
Bill
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